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Our client is hiring for a Collections Specialist in Alpharetta, GA. Our client, a leader in the transportation and logistics industry, is looking for a detail-oriented Collections Specialist to manage a dedicated portfolio of customer accounts. This role owns the full collections cycle, from monitoring aging reports and resolving payment disputes to reconciling accounts and reducing overall risk exposure. It’s a great fit for someone who enjoys problem-solving, building relationships across departments, and using strong Excel skills to dig into root-cause issues. This position offers the chance to make a direct, measurable impact on cash flow while working in a collaborative, in-office environment four days a week.
Responsibilities:
- Manage a dedicated portfolio of customer accounts, sending statements and resolving outstanding invoices and delinquent balances
- Negotiate payment terms with customers and serve as the escalation point for payment disputes, write-offs, and account adjustments
- Audit aging reports and invoices for accuracy, partnering with internal teams to correct disputed charges and identify root causes
- Document collection activity in the AR system and maintain customer contacts in the collections tool while meeting productivity goals
Qualifications:
- High school diploma or GED required; Bachelor’s degree or equivalent work/military experience preferred
- 1+ year of related experience in freight transportation, logistics, or accounting; billing, commercial AR, or cash application experience a plus
- Strong Excel skills (including V-LOOKUP) with the ability to analyze large volumes of data from multiple sources
- Excellent organizational, communication, and negotiation skills; bilingual ability a plus