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Billing Supervisor

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(may be flex down the road) Team Management: Supervisor 8-12 Invoicing Specialists daily functions including, but not limited to periodic formal reviews of performance, actions, metrics, measurements and KPIs. Develop team members through training classes and direct supervision. Ensure billing team is following procedures outlined in SEC SRM policy and NI/MOD SOPs Set team billing targets and KPIs and continually monitor actual vs. target. Billing Accuracy and Efficiency: Consistently improve quality of billing to reduce revision invoice volume by ensuring all NI/MOD billings are completed timely and in accordance with contract terms and conditions. Monthly/quarterly invoice audit for billing due list cleanup and ongoing review for billing upload accuracy into 3rd party systems. Work closely with billing team and field organization to identify areas where improvement is needed and implement procedures according to findings. Responsible for accuracy of customer billing forms. Responsible for compliance with 3rd party billing platform requirements. Communication and Collaboration: Responsible for driving improvement in billing opportunity / billing gaps (billing vs. work in progress) by communicating with the field organization and directly with customers. Prepare for and lead conference calls for manual billing and GAP jobs with field organization. Highlight urgent billing issues and revisions required and actions needed to resolve. Set timeframes for resolution and monitor for completion. Communicate with customers to discuss discrepancies, investigate complaints, verify accuracy, and correct errors in billing as needed. Escalation of disputes to upper management as needed.

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